Every year we have interactions with tens of thousands of clients. Here are their top tips on how to make ISO 9001 effective for you.1. Top management commitments are key to making this a success.“The earlier that organizations talk to senior managers, the better it will go for them so have those discussions...
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What is organizational knowledge?
I was doing an audit at a small manufacturing firm back in December and the client was confused about the requirements in section 7.1.6 Organizational Knowledge. I was having a difficult time expressing the need to make sure there was an adequate back up plan if his key operators suddenly...
The six fundamentals of a great quality management system
I do get asked does getting “certified” mean you have a great quality management system. The answer is always no. It means you have a basic quality management system that meets internationally recognized standards but it does not mean you have a great system. You want a great quality management...